[GNC] what do I do after crash

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[GNC] what do I do after crash

Marianne Swienink-Havard
Tried to gain access to my data file after my computer crash but none of the suggestions in the user manual seem to work.

I seem to have tried everything and am at the end of my tether.  

I desperation I binned everything and tried to work via a back up on a back up disc but there appears to be something I am doing wrong.  All i get is an empty page. The suggestion is that I save this with a new name but when I then try to "Import: Replay etc. “ I still get an empty page.

After binning everything and re installing the programme. When I then try to click onto the latest back up I get the message that the new name does not exist. Of course it doesn’t I binned it!  Please help I’m obviously an idiot. I do like the program, it has everything I need for my small business and it is free, but I would love to get my books back.  

msh
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Re: [GNC] what do I do after crash

Colin Law
Tell us which version of gnucash you are using and what operating
system you are using.

Open gnucash, accept any warnings or errors that appear as it tries to
re-load the last accounts file used then use File > Open to browse to
where your accounts file is (it will be wherever you last saved it or
wherever you have restored it to from your backup, and will probably
be called accounts.gnucash or something similar, depending on what you
named it when you first saved it).

As a general principle it is best not to bin things until you have
checked that you can access the data from your backup, just in case
you have not been backing up what you think you have, but it seems it
may be too late for that advice.

Colin


On 14 June 2018 at 10:36, Marianne Swienink-Havard
<[hidden email]> wrote:

> Tried to gain access to my data file after my computer crash but none of the suggestions in the user manual seem to work.
>
> I seem to have tried everything and am at the end of my tether.
>
> I desperation I binned everything and tried to work via a back up on a back up disc but there appears to be something I am doing wrong.  All i get is an empty page. The suggestion is that I save this with a new name but when I then try to "Import: Replay etc. “ I still get an empty page.
>
> After binning everything and re installing the programme. When I then try to click onto the latest back up I get the message that the new name does not exist. Of course it doesn’t I binned it!  Please help I’m obviously an idiot. I do like the program, it has everything I need for my small business and it is free, but I would love to get my books back.
>
> msh
> _______________________________________________
> gnucash-user mailing list
> [hidden email]
> To update your subscription preferences or to unsubscribe:
> https://lists.gnucash.org/mailman/listinfo/gnucash-user
> If you are using Nabble or Gmane, please see https://wiki.gnucash.org/wiki/Mailing_Lists for more information.
> -----
> Please remember to CC this list on all your replies.
> You can do this by using Reply-To-List or Reply-All.
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