[GNC] Stange Mac OS issues (update)

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[GNC] Stange Mac OS issues (update)

GnuCash - User mailing list
Hi all,

This is an update to my earlier post reporting malfunction of the mouse pointer under the current version of Mac OS,

John Ralls responded that it was connected with Mac OS system tabs.

I have tried toggling the system tabs, but it makes no difference — the behaviour continues.

However, I have done some more testing and found some results  that may be useful to track down the bug.

I have a single GnuCash file, on a USB key. I have been running GnuCash on two different machines, and the USB key goes back and forth.

On one machine, there is no problem at all with the mouse. Everything works as expected. This was the machine used to create the GnuCash file in the first place.

However, on the other machine, many GnuCash interface elements are broken. Windows appear with strange sizes, and radio buttons are often hidden. The mouse click in list seems to select the item below the one clicked.

I note that the two machines in question have different screen sizes and resolutions; if there’s a problem with mouse/screen coordinates, perhaps there is something in the GnuCash data files that ties the resolution and screen coordinates to the machine that created the file?

I hope this helps.

Nike
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Re: [GNC] Stange Mac OS issues (update)

John Ralls-2


> On Aug 4, 2018, at 5:23 PM, V. Vatsal via gnucash-user <[hidden email]> wrote:
>
> Hi all,
>
> This is an update to my earlier post reporting malfunction of the mouse pointer under the current version of Mac OS,
>
> John Ralls responded that it was connected with Mac OS system tabs.
>
> I have tried toggling the system tabs, but it makes no difference — the behaviour continues.
>
> However, I have done some more testing and found some results  that may be useful to track down the bug.
>
> I have a single GnuCash file, on a USB key. I have been running GnuCash on two different machines, and the USB key goes back and forth.
>
> On one machine, there is no problem at all with the mouse. Everything works as expected. This was the machine used to create the GnuCash file in the first place.
>
> However, on the other machine, many GnuCash interface elements are broken. Windows appear with strange sizes, and radio buttons are often hidden. The mouse click in list seems to select the item below the one clicked.
>
> I note that the two machines in question have different screen sizes and resolutions; if there’s a problem with mouse/screen coordinates, perhaps there is something in the GnuCash data files that ties the resolution and screen coordinates to the machine that created the file?
>
> I hope this helps.

Nike,

When it comes to Mac screen resolution only one thing counts: Is one of them a Retina and the other not? Are both running the same MacOS version?

The data file shouldn't have any affect on drawing the GUI.

Regards,
John Ralls

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Re: [GNC] Stange Mac OS issues (update)

GnuCash - User mailing list
John,

Neither machine has a Retina display. One is an 11 inch MacBook Air (which works fine with GnuCash) and the other is a 13 inch Air (which doesn’t). Both are running 10.3.6.

I tried creating a new GnuCash data file on the 13 inch machine, and couldn’t even get through the setup process, since clicking with a mouse doesn’t work reliably.

Both have tabs set “in full screen only” and all options in the dock preferences are the same.

Nike



> On Aug 4, 2018, at 5:35 PM, John Ralls <[hidden email]> wrote:
>
>
>
>> On Aug 4, 2018, at 5:23 PM, V. Vatsal via gnucash-user <[hidden email]> wrote:
>>
>> Hi all,
>>
>> This is an update to my earlier post reporting malfunction of the mouse pointer under the current version of Mac OS,
>>
>> John Ralls responded that it was connected with Mac OS system tabs.
>>
>> I have tried toggling the system tabs, but it makes no difference — the behaviour continues.
>>
>> However, I have done some more testing and found some results  that may be useful to track down the bug.
>>
>> I have a single GnuCash file, on a USB key. I have been running GnuCash on two different machines, and the USB key goes back and forth.
>>
>> On one machine, there is no problem at all with the mouse. Everything works as expected. This was the machine used to create the GnuCash file in the first place.
>>
>> However, on the other machine, many GnuCash interface elements are broken. Windows appear with strange sizes, and radio buttons are often hidden. The mouse click in list seems to select the item below the one clicked.
>>
>> I note that the two machines in question have different screen sizes and resolutions; if there’s a problem with mouse/screen coordinates, perhaps there is something in the GnuCash data files that ties the resolution and screen coordinates to the machine that created the file?
>>
>> I hope this helps.
>
> Nike,
>
> When it comes to Mac screen resolution only one thing counts: Is one of them a Retina and the other not? Are both running the same MacOS version?
>
> The data file shouldn't have any affect on drawing the GUI.
>
> Regards,
> John Ralls
>

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Re: [GNC] Stange Mac OS issues (update)

John Ralls-2
Interesting and a bit strange. Are there any other differences between the two machines other than model? Grasping at straws, can you set up a new user on the 13” MBA and see if running GnuCash as that user changes anything?

Regards,
John Ralls

> On Aug 4, 2018, at 8:30 PM, V. Vatsal <[hidden email]> wrote:
>
> John,
>
> Neither machine has a Retina display. One is an 11 inch MacBook Air (which works fine with GnuCash) and the other is a 13 inch Air (which doesn’t). Both are running 10.3.6.
>
> I tried creating a new GnuCash data file on the 13 inch machine, and couldn’t even get through the setup process, since clicking with a mouse doesn’t work reliably.
>
> Both have tabs set “in full screen only” and all options in the dock preferences are the same.
>
> Nike
>
>
>
>> On Aug 4, 2018, at 5:35 PM, John Ralls <[hidden email]> wrote:
>>
>>
>>
>>> On Aug 4, 2018, at 5:23 PM, V. Vatsal via gnucash-user <[hidden email]> wrote:
>>>
>>> Hi all,
>>>
>>> This is an update to my earlier post reporting malfunction of the mouse pointer under the current version of Mac OS,
>>>
>>> John Ralls responded that it was connected with Mac OS system tabs.
>>>
>>> I have tried toggling the system tabs, but it makes no difference — the behaviour continues.
>>>
>>> However, I have done some more testing and found some results  that may be useful to track down the bug.
>>>
>>> I have a single GnuCash file, on a USB key. I have been running GnuCash on two different machines, and the USB key goes back and forth.
>>>
>>> On one machine, there is no problem at all with the mouse. Everything works as expected. This was the machine used to create the GnuCash file in the first place.
>>>
>>> However, on the other machine, many GnuCash interface elements are broken. Windows appear with strange sizes, and radio buttons are often hidden. The mouse click in list seems to select the item below the one clicked.
>>>
>>> I note that the two machines in question have different screen sizes and resolutions; if there’s a problem with mouse/screen coordinates, perhaps there is something in the GnuCash data files that ties the resolution and screen coordinates to the machine that created the file?
>>>
>>> I hope this helps.
>>
>> Nike,
>>
>> When it comes to Mac screen resolution only one thing counts: Is one of them a Retina and the other not? Are both running the same MacOS version?
>>
>> The data file shouldn't have any affect on drawing the GUI.
>>
>> Regards,
>> John Ralls
>>
>

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Re: [GNC] Stange Mac OS issues (update)

GnuCash - User mailing list


> On Aug 4, 2018, at 9:29 PM, John Ralls <[hidden email]> wrote:
>
> Interesting and a bit strange. Are there any other differences between the two machines other than model? Grasping at straws, can you set up a new user on the 13” MBA and see if running GnuCash as that user changes anything?
>
> Regards,
> John Ralls
>
>> On Aug 4, 2018, at 8:30 PM, V. Vatsal <[hidden email]> wrote:
>>
>> John,
>>
>> Neither machine has a Retina display. One is an 11 inch MacBook Air (which works fine with GnuCash) and the other is a 13 inch Air (which doesn’t). Both are running 10.3.6.
>>
>> I tried creating a new GnuCash data file on the 13 inch machine, and couldn’t even get through the setup process, since clicking with a mouse doesn’t work reliably.
>>
>> Both have tabs set “in full screen only” and all options in the dock preferences are the same.
>>
>> Nike
>>
>>
>>
>>> On Aug 4, 2018, at 5:35 PM, John Ralls <[hidden email]> wrote:
>>>
>>>
>>>
>>>> On Aug 4, 2018, at 5:23 PM, V. Vatsal via gnucash-user <[hidden email]> wrote:
>>>>
>>>> Hi all,
>>>>
>>>> This is an update to my earlier post reporting malfunction of the mouse pointer under the current version of Mac OS,
>>>>
>>>> John Ralls responded that it was connected with Mac OS system tabs.
>>>>
>>>> I have tried toggling the system tabs, but it makes no difference — the behaviour continues.
>>>>
>>>> However, I have done some more testing and found some results  that may be useful to track down the bug.
>>>>
>>>> I have a single GnuCash file, on a USB key. I have been running GnuCash on two different machines, and the USB key goes back and forth.
>>>>
>>>> On one machine, there is no problem at all with the mouse. Everything works as expected. This was the machine used to create the GnuCash file in the first place.
>>>>
>>>> However, on the other machine, many GnuCash interface elements are broken. Windows appear with strange sizes, and radio buttons are often hidden. The mouse click in list seems to select the item below the one clicked.
>>>>
>>>> I note that the two machines in question have different screen sizes and resolutions; if there’s a problem with mouse/screen coordinates, perhaps there is something in the GnuCash data files that ties the resolution and screen coordinates to the machine that created the file?
>>>>
>>>> I hope this helps.
>>>
>>> Nike,
>>>
>>> When it comes to Mac screen resolution only one thing counts: Is one of them a Retina and the other not? Are both running the same MacOS version?
>>>
>>> The data file shouldn't have any affect on drawing the GUI.
>>>
>>> Regards,
>>> John Ralls
>>>
>>
>

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Re: [GNC] Stange Mac OS issues (update)

GnuCash - User mailing list
In reply to this post by John Ralls-2
Hi John,

I found the source of the problem. One machine was set to automatically hide and reveal the menu bar, which seemed to confuse GnuCash. Turning it off seems to resolve the problem.

Nike



at 9:29 PM, John Ralls <[hidden email]> wrote:

>
>
> Interesting and a bit strange. Are there any other differences between the two machines other than model? Grasping at straws, can you set up a new user on the 13” MBA and see if running GnuCash as that user changes anything?
>
> Regards,
> John Ralls
>
>> On Aug 4, 2018, at 8:30 PM, V. Vatsal <[hidden email]> wrote:
>>
>> John,
>>
>> Neither machine has a Retina display. One is an 11 inch MacBook Air (which works fine with GnuCash) and the other is a 13 inch Air (which doesn’t). Both are running 10.3.6.
>>
>> I tried creating a new GnuCash data file on the 13 inch machine, and couldn’t even get through the setup process, since clicking with a mouse doesn’t work reliably.
>>
>> Both have tabs set “in full screen only” and all options in the dock preferences are the same.
>>
>> Nike
>>
>>
>>
>>> On Aug 4, 2018, at 5:35 PM, John Ralls <[hidden email]> wrote:
>>>
>>>
>>>
>>>> On Aug 4, 2018, at 5:23 PM, V. Vatsal via gnucash-user <[hidden email]> wrote:
>>>>
>>>> Hi all,
>>>>
>>>> This is an update to my earlier post reporting malfunction of the mouse pointer under the current version of Mac OS,
>>>>
>>>> John Ralls responded that it was connected with Mac OS system tabs.
>>>>
>>>> I have tried toggling the system tabs, but it makes no difference — the behaviour continues.
>>>>
>>>> However, I have done some more testing and found some results  that may be useful to track down the bug.
>>>>
>>>> I have a single GnuCash file, on a USB key. I have been running GnuCash on two different machines, and the USB key goes back and forth.
>>>>
>>>> On one machine, there is no problem at all with the mouse. Everything works as expected. This was the machine used to create the GnuCash file in the first place.
>>>>
>>>> However, on the other machine, many GnuCash interface elements are broken. Windows appear with strange sizes, and radio buttons are often hidden. The mouse click in list seems to select the item below the one clicked.
>>>>
>>>> I note that the two machines in question have different screen sizes and resolutions; if there’s a problem with mouse/screen coordinates, perhaps there is something in the GnuCash data files that ties the resolution and screen coordinates to the machine that created the file?
>>>>
>>>> I hope this helps.
>>>
>>> Nike,
>>>
>>> When it comes to Mac screen resolution only one thing counts: Is one of them a Retina and the other not? Are both running the same MacOS version?
>>>
>>> The data file shouldn't have any affect on drawing the GUI.
>>>
>>> Regards,
>>> John Ralls
>>>
>>
>

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Re: [GNC] Stange Mac OS issues (update)

John Ralls-2
Nike,

Thanks for the follow-up. Another way that MacOS can confuse Gtk’s understanding of the coordinate system. I’ll post a remark about it on the Gtk issue.

Regards,
John Ralls


> On Aug 6, 2018, at 4:07 PM, V. Vatsal <[hidden email]> wrote:
>
> Hi John,
>
> I found the source of the problem. One machine was set to automatically hide and reveal the menu bar, which seemed to confuse GnuCash. Turning it off seems to resolve the problem.
>
> Nike
>
>
>
> at 9:29 PM, John Ralls <[hidden email]> wrote:
>>
>>
>> Interesting and a bit strange. Are there any other differences between the two machines other than model? Grasping at straws, can you set up a new user on the 13” MBA and see if running GnuCash as that user changes anything?
>>
>> Regards,
>> John Ralls
>>
>>> On Aug 4, 2018, at 8:30 PM, V. Vatsal <[hidden email]> wrote:
>>>
>>> John,
>>>
>>> Neither machine has a Retina display. One is an 11 inch MacBook Air (which works fine with GnuCash) and the other is a 13 inch Air (which doesn’t). Both are running 10.3.6.
>>>
>>> I tried creating a new GnuCash data file on the 13 inch machine, and couldn’t even get through the setup process, since clicking with a mouse doesn’t work reliably.
>>>
>>> Both have tabs set “in full screen only” and all options in the dock preferences are the same.
>>>
>>> Nike
>>>
>>>
>>>
>>>> On Aug 4, 2018, at 5:35 PM, John Ralls <[hidden email]> wrote:
>>>>
>>>>
>>>>
>>>>> On Aug 4, 2018, at 5:23 PM, V. Vatsal via gnucash-user <[hidden email]> wrote:
>>>>>
>>>>> Hi all,
>>>>>
>>>>> This is an update to my earlier post reporting malfunction of the mouse pointer under the current version of Mac OS,
>>>>>
>>>>> John Ralls responded that it was connected with Mac OS system tabs.
>>>>>
>>>>> I have tried toggling the system tabs, but it makes no difference — the behaviour continues.
>>>>>
>>>>> However, I have done some more testing and found some results  that may be useful to track down the bug.
>>>>>
>>>>> I have a single GnuCash file, on a USB key. I have been running GnuCash on two different machines, and the USB key goes back and forth.
>>>>>
>>>>> On one machine, there is no problem at all with the mouse. Everything works as expected. This was the machine used to create the GnuCash file in the first place.
>>>>>
>>>>> However, on the other machine, many GnuCash interface elements are broken. Windows appear with strange sizes, and radio buttons are often hidden. The mouse click in list seems to select the item below the one clicked.
>>>>>
>>>>> I note that the two machines in question have different screen sizes and resolutions; if there’s a problem with mouse/screen coordinates, perhaps there is something in the GnuCash data files that ties the resolution and screen coordinates to the machine that created the file?
>>>>>
>>>>> I hope this helps.
>>>>
>>>> Nike,
>>>>
>>>> When it comes to Mac screen resolution only one thing counts: Is one of them a Retina and the other not? Are both running the same MacOS version?
>>>>
>>>> The data file shouldn't have any affect on drawing the GUI.
>>>>
>>>> Regards,
>>>> John Ralls
>>>>
>>>
>>
>

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Re: [GNC] Stange Mac OS issues (update)

dthayer
regarding
> Hi John,
>
> I found the source of the problem. One machine was set to automatically
> hide and reveal the menu bar, which seemed to confuse GnuCash. Turning it
> off seems to resolve the problem.
>
> Nike

My problems are very similar to Nike’s. BUT Nike solution not helping:
 I DID have my DOCK set to automatically hide, but stopping that setting has
not helped at all.
Nike, what MENU BAR automatically hide are you referring to? The dock, or
the menu at top.  My menu does not auto-hide.
I am using MacBook Pro 2018 with 15” screen. On Mojave. Resolution:2880 x
1800 Retina.
Have used Gnucash for years, (other computers) Today Both 3.3 and 3.4
behaved as Nike reported.
Sometimes mouse click would click 1 or 2 lines up OR down from physical
click location. Usually menu shortcuts worked.
Gnucash window seemed to resize itself frequently—especially when adding or
editing new accounts,—it behaved better while entering transactions.
When Gnucash resizes the window, sometimes half of the save button bottom
right would be gone—if I then enlarged window so it was whole, mouse
clicking up above in the accounts or clicking save would work fine (until
window size changed again.)
Any other recommendations? or solutions? It is very difficult to use as is.
thanks-dthayer



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Re: [GNC] Stange Mac OS issues (update)

John Ralls-2


> On Jan 27, 2019, at 7:36 PM, dthayer <[hidden email]> wrote:
>
> regarding
>> Hi John,
>>
>> I found the source of the problem. One machine was set to automatically
>> hide and reveal the menu bar, which seemed to confuse GnuCash. Turning it
>> off seems to resolve the problem.
>>
>> Nike
>
> My problems are very similar to Nike’s. BUT Nike solution not helping:
> I DID have my DOCK set to automatically hide, but stopping that setting has
> not helped at all.
> Nike, what MENU BAR automatically hide are you referring to? The dock, or
> the menu at top.  My menu does not auto-hide.
> I am using MacBook Pro 2018 with 15” screen. On Mojave. Resolution:2880 x
> 1800 Retina.
> Have used Gnucash for years, (other computers) Today Both 3.3 and 3.4
> behaved as Nike reported.
> Sometimes mouse click would click 1 or 2 lines up OR down from physical
> click location. Usually menu shortcuts worked.
> Gnucash window seemed to resize itself frequently—especially when adding or
> editing new accounts,—it behaved better while entering transactions.
> When Gnucash resizes the window, sometimes half of the save button bottom
> right would be gone—if I then enlarged window so it was whole, mouse
> clicking up above in the accounts or clicking save would work fine (until
> window size changed again.)
> Any other recommendations? or solutions? It is very difficult to use as is.
> thanks-dthayer

Hiding the menu bar across the top is controlled in System Preferences>General right under "Sidebar Icon Size".

Do you have "Prefer tabs when opening documents in System Preferences>Dock set to something besides "Manually"?

Regards,
John Ralls


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Re: [GNC] Stange Mac OS issues (update)

dthayer
Solved: Changing "prefer tabs when opening documents" to "manually" took care
of all the crazy stuff.
THANK YOU VERY MUCH!

Do you have "Prefer tabs when opening documents in System Preferences>Dock
set to something besides "Manually"?
Regards,
John Ralls





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